Level 5 Operational/Departmental Manager

Operational or Departmental Managers are responsible for creating and delivering operational plans, managing projects, leading and managing teams, managing change or resources.Key responsibilities of Operations Departmental Managers often include supporting and managing team members, managing projects, planning and monitoring workloads and resources, resolving problems and more.

Operations Departmental Managers work across all industries.

Course Information

For Operations Departmental Manager Level 5 the individual employer will decide whether an employee is suitable for the programme.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment

  • Multiple Choice Exam
  • Project portfolio – collection
  • Work based project, presentation with Q&A
  • Structured interview to review learner knowledge and competence
  • Operational management – input into strategic planning
  • Project management – plan, organise and manage resources
  • Set KPIs and monitor performance
  • Supporting development through coaching and mentoring
  • Communicate vison and goals, support change management
  • Manage talent and performance
  • Building relationships with trust
  • Effective influencing and negotiation skills
  • Communication
  • Self-awareness and management
  • Undertakes critical analysis and evaluation
  • Uses effective problem-solving techniques

Chartered manager – Level 6

Project manager – Level 6

Senior leader – Level 7

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