Level 3 Team Leader/Supervisor

A Team Leader or Supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.

Working across a variety of sectors and in all sizes of organisations, key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and external.

Course Information

  • To be working as a supervisor or a first line manager

  • Ideally Grade C/4 or functional skills Level 2.  If don’t have these, you will work towards functional skills Level 2 alongside.

The EPA consists of:

    • A Professional Discussion underpinned by a portfolio of evidence

    • Presentation with Q&A

    • Upon successful completion apprentices are graded: Pass or Distinction

Learners will understanding of analytics and measuring team performance.

The course will provide the knowledge and development of skills in the following areas:

    • Supporting team members

    • Managing conflicts

    • Management of customer service

    • Encourage innovation

    • Support remote or virtual teams

    • Develop and maintain professional networks

    • Manage redundancy and redeployment

    • Recruitment, selection and induction practice.

    • Promote equality, diversity and inclusion in the workplace

The Level 3 can enable learners to access higher education

On successful completion, apprentices will be eligible for the following roles:

    • Team Leader

    • Supervisor

    • Many supporting roles within a school

    • Shift Manager

    • Project Officer

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